Frequently Asked Questions
Everything you need to know about bringing Highbury home.
What is the typical delivery timeframe for furniture orders?
Standard in-stock items typically ship within 5-7 business days. For larger furniture pieces requiring White Glove Delivery, please allow 2-4 weeks for transit and professional assembly.
Do you offer international shipping?
Currently, Highbury Furnishings ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international destinations in the near future.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that custom upholstery and 'Final Sale' items are non-returnable unless they arrive damaged or defective.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your wood products sustainably sourced?
Yes, we are committed to environmental responsibility. The majority of our collections are crafted using FSC-certified timber and reclaimed materials to ensure a minimal ecological footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.